Dealing with Difficult Conversations
Aimed at supporting staff who need to have challenging conversations
Most school staff are faced with difficult and demanding conversations and none of us like them!
Difficult conversations might be needed to address poor performance by a colleague or an unhappy parent.
This course will offer practical strategies for handling situations that can be challenging. You will leave with tools to support you to achieve the best possible outcome.
Real situations will be studied and appropriate solutions reviewed.
This course is suitable for staff who are faced with difficult and demanding conversations.
Practical Strategies to:
- Identify why we avoid those difficult conversations and the impact this has
- Prepare yourself and the environment for the meeting and the importance of taking notes
- Structure the conversation
- Communicate in a direct non threatening way
|Event Date||17-01-2021 9:00 am|