Please check the following:

  1. You've entered the correct Username and Password. You can recover your credentials by clicking the 'Forgot your password?' or. 'Forgot your username?' links below the login form. The site will use the email address you entered when you first set up your account (Check your Junk/Spam/Clutter folders if you haven't received an email).  
     
  2. Please ensure you have ACCEPTED the site's Cookies Policy
     
  3. Clear your browser's cache/temporary internet files (You can find guidance on how to this here).
     
  4. It is common for users to set their browser to remember their password (we advise against this). The following link provides guidance on how to remove a password from a browser's saved password list. Click Here 

If you continue to have problems logging into the site, please Contact support by completing the 'Contact Support Form' on the Contact page.